Do your clients want you to obtain a quality certification in order to win or keep their business? Would you like a better method for managing all aspects of your organization to ensure its longevity? Then you may need to learn the language of quality management.
Venture Advisors can assist you in interpreting the standard(s) you need to meet, in analyzing your current processes, and in implementing any changes necessary. We’ve been through quality audits by certification bodies as well as clients, so we can help you get ready to answer the difficult questions without fear.
Whether you’re looking for an ISO 9001 certification, or just want to improve communication and efficiency within your organization, several aspects of Total Quality Management (TQM) can be useful. Venture Advisors can help you:
- Identify and quantify Key Performance Indicators (KPIs)
- Develop reporting that ensures the integrity of all data (financial and operational) used in calculating KPIs
- Establish non-conformity tracking and management, for both products and processes, and implement a corrective-action / continual improvement feedback loop
- Integrate the Voice of Customer (VOC) into your decision-making processes
Logistics / Supply Chains
Ensuring that your key suppliers are responsive to your needs is good business. However, without objective criteria, it is often difficult to agree on what constitutes “responsiveness”. Describing your expectations early on, and giving your suppliers detailed, objective feedback about their performance relative to those expectations, can have a dramatic impact on your bottom line.
Risk can be financial, operational or linked to personnel. Some risks, like product liability or recall, can be insured against; however, many of the greatest risks, like the departure of a key employee or the loss of an important client, cannot.
Identifying the areas that represent the greatest risk for your business can help you understand where to focus your resources and your attention. Whether you need a formal presentation of risks, such as an FMEA, or simply want to better understand your exposure, analyzing and documenting the risks your business faces is an important step towards limiting them.
Regardless of your quality management needs, Venture Advisors can help you identify the issues and find a solution that makes sense for your business. Contact us today for a free consultation!